🚚 Shipping Details
This page provides important information regarding the shipping, delivery, and tracking of your order from ustadz.my.id.
📦 Order Processing Time
All orders are subject to product availability. Orders placed on ustadz.my.id are typically processed and prepared for shipment within 1-3 business days (Monday to Friday, excluding public holidays).
- You will receive a confirmation email once your order has been placed.
- You will receive a second email with your tracking information once your order has been shipped.
🌐 Shipping Coverage and Methods
We currently offer shipping services to addresses within [Your Country/Region, e.g., Indonesia and Malaysia].
| Shipping Method |
Estimated Delivery Time (After Shipment) |
Tracking Availability |
Notes |
| Standard Shipping |
3-7 Business Days |
Yes |
Our most cost-effective option. |
| Express Shipping |
1-3 Business Days |
Yes |
Recommended for faster delivery. |
| International Shipping |
10-20 Business Days |
Yes |
Varies greatly depending on the destination and customs processing. |
Note: Delivery times are estimates only and are calculated from the day your order is shipped, not the day the order is placed. Unexpected delays may occur due to courier issues or customs clearance.
💰 Shipping Rates
Shipping costs are calculated at checkout based on the following factors:
- Shipping Destination: The address where the order is being delivered.
- Order Weight/Volume: The total size and weight of the items in your cart.
- Selected Shipping Method: Standard or Express.
- The final shipping cost will be clearly displayed before you complete your payment.
- We occasionally offer Free Shipping promotions, which will be automatically applied at checkout if your order qualifies.
🔍 Tracking Your Order
Once your order has been shipped, you will receive an email containing the tracking number and a link to the courier's website.
How to Track:
- Locate the tracking number provided in your shipment confirmation email.
- Click the link in the email, or enter the tracking number directly on the designated courier's tracking portal.
If you have any issues tracking your package, please contact our Customer Service team with your Order Number.
⚠️ Important Notes for International Orders
- Customs Duties and Taxes: International shipments may be subject to import taxes, duties, and customs fees, which are levied once the shipment reaches the recipient's country.
- The recipient is responsible for all customs duties, taxes, and fees levied by the destination country. ustadz.my.id has no control over these charges and cannot predict what they may be.
- Customs policies vary widely; please contact your local customs office for more information.
❓ Lost or Damaged Packages
- Damaged: If you receive a damaged package, please take photos of the package and its contents and contact us immediately (within 24 hours of receipt).
- Lost: If your tracking information shows "delivered" but you have not received your package, please check with neighbors and your local post office. If the issue persists, contact us so we can initiate an investigation with the courier.
Thank you for shopping with ustadz.my.id!